FAQs

Lenox Cupcakes


Where are you located?

Lenox Cupcakes is located in a historic building in Chamblee's Antique Row.  Our address is 5392 Peachtree Rd, Atlanta, GA 30341.   

What are your retail hours? 

We are open for retail Tuesday through Saturday from 10AM-5PM (or until sold out).  

Do you sell mini cupcakes? 

Yes we do!  Mini cupcakes are available by advance order.  You may choose up to six different flavors per box of two dozen mini cupcakes (three flavors per box of one dozen mini cupcakes).

What is your refund policy?

All orders are nonrefundable unless cancelled 24 hours prior to pick up or delivery.  As a result, same day orders cannot be cancelled once placed as orders are placed into a production queue and processed as soon as they are received.  

Does Lenox Cupcakes offer custom decorations?

Lenox Cupcakes offers a variety of decorations and toppings such as hand-made fondant flowers, fondant numbers and lettering, as well as other decorations for special occasions such as weddings, birthdays, baby showers, bridal showers and holidays. Icing colors may also be customized to fit color themes.

Lenox Cupcakes

Can I order any of your flavors if I place my order in advance?

Yes!  We offer a selection of cupcakes baked fresh, from scratch, daily.  You may choose any flavor combination that you'd like in the standard size.  You may choose up to six different flavors per box of two dozen mini cupcakes (three flavors per box of one dozen mini cupcakes). 
 
Do you offer gluten-free or vegan cupcakes?

Lenox Cupcakes offers gluten-free cupcakes by advance order. There is a limit of one flavor per dozen cupcakes.  Please call 404-949-0409 to find out what flavors are available gluten-free.  We do not offer vegan cupcakes at this time.

What if I am not able to pick up as scheduled?

Please call us to let us know if you are not able to pick up prior to close of business on the day pick up was scheduled.  Lenox Cupcakes will store your order one additional business day and discard thereafter. 

How do I store my cupcakes?
 
At Lenox Cupcakes, we bake the old fashioned way without the use of preservatives so our cupcakes are meant to be enjoyed right away. If you plan to keep them longer than two days, place them in an airtight container and freeze. If frozen, allow to return to room temperature before serving. Do not refrigerate as this will dry out the cupcakes.
 
Are your cupcakes safe for those with allergies to nuts?
 
Lenox Cupcakes bakes with nuts on the premises. We recommend individuals with nut allergies err on the side of caution and refrain from eating our products.

Do you ship your cupcakes?

Due to the delicate nature of our cupcakes, we do not ship them. We do however, offer delivery throughout the metro-Atlanta area. Please click here for a list of zip codes where we offer delivery.

How much are your cakes and how many do they feed?

6-inch feeds 6-8 people $30 and up
8-inch feeds 10-14 people $45 and up
10-inch feeds 20-25 people $55 and up
1/4 sheet feeds 16-20 people $40 and up
1/2 sheet feeds 18-40 people $100 and up
Full sheet feeds 48-108 people $200 and up
Please allow 3 days for all standard cake orders and at least 2 weeks for custom cake orders. 

How much notice do you need for deliveries?
 
We request a minimum of 24 hours' notice for all deliveries. However, we will do our best to accommodate same-day deliveries whenever possible. However, this needs to be done by phone.  Please call us at 404-949-0409 if you have a same-day delivery request.  Please note that we are only able to deliver regular size cupcakes in the flavors currently available in our bakery case at the time of your request.  Once placed, same-day orders cannot be canceled as they are processed for delivery as soon as they are approved.

Can I pay for my order upon delivery?


Unfortunately, no.  All delivery orders must be paid in full before the order leaves the bakery.

Is there a charge for delivery?


Yes.  Delivery fees start at $15 with an additional charge based on distance.  The minimum order for delivery is one dozen standard-size cupcakes or two dozen mini cupcakes.  Please click here for our delivery rates organized by zip code.

What if I am not available to receive my delivery?

All of our deliveries are made by a local courier service and must be received in-person.  We only deliver to physical addresses within the metro-Atlanta area.  Due to the delicate nature of our product, we are unable to leave the cupcakes unattended for an extended period of time.  Please arrange for someone to be present to receive the delivery.  If no one is available to receive the delivery, your order could be brought back to the bakery and a re-delivery fee may apply

Can I get my cupcakes delivered at a specific time?

Deliveries are generally made between 12PM to 5PM Tuesday through Saturday.  Requests for a specific delivery time window could incur an additional delivery charge.  Please be sure to speak to one of our representatives if you have a specific delivery window or need the cupcakes delivered outside of the 12PM-5PM time frame.