All items are final sale and cannot be returned or exchanged. All cancellation requests must be made a minimum of 14 business days prior to delivery date. Cancellation requests must be made in writing by emailing order@lenoxcupcakes.com and will result in store credit only.

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our bakery Lenox Cupcakes does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our Customer Service Team by emailing order@lenoxcupcakes.com within the same day you had it delivered and provide the following information: order number, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your Lenox Cupcakes experience. Due to the perishable nature of our product, all claims submitted after the 24 hour delivery window or without proper photos, order number, transportation and storage information will not be eligible for reorder or credit. Circumstance pending, Lenox Cupcakes will issue a credit or reorder.

Please note that we cannot guarantee delivery times as factors beyond our control may cause deliveries to arrive earlier or later than anticipated. Thank you for your understanding.