home logo

home
home
home
home
home

frequently asked questions

The following are actual questions commonly asked by our customers. Email us at order@lenoxcupcakes.com if you have a question that is not answered below.

Where are you located?
Lenox Cupcakes is located at Phipps Plaza, 3500 Peachtree Rd, Atlanta, GA 30326. We are located on the second level next to Belk.

Can I order cupcakes to be delivered on the same day?
While we appreciate 24 hours advance notice, we will do our very best to accommodate any last minute requests. Trust us, it doesn’t hurt to ask.

Do you deliver or ship out of state?
We deliver locally within metro Atlanta and do not ship our cupcakes at this time.

How long will my cupcakes stay fresh?
Because our cupcakes are baked to order, they are typically made within hours (minutes even!) of when you receive them. We use all natural ingredients that don’t contain preservatives so it is best to consume the cupcakes within two days. If you plan on keeping them longer, be sure to keep them in an air-tight container and freeze them. If you freeze the cupcakes, wait for them to return to room temperature before eating them.

 

Can I refrigerate my cupcakes?
Putting your cupcakes in the refrigerator will cause them to dry out. Our cupcakes are best eaten the same day you receive them. If you need to keep them longer, put the cupcakes in an air-tight container and freeze them. Once taken out of the freezer, be sure to wait until the cupcakes are at room temperature before eating them.

I need to surprise someone with cupcakes, is it okay to not call ahead to confirm delivery?
We love being a part of your surprise. However, we need to be sure that there is someone available to receive the cupcakes when delivery is scheduled. We’ll follow your specific instructions to ensure that the surprise is not ruined, promise.

How much is the delivery fee?
Delivery fee starts at $5 and is based on distance. To give you an idea of delivery fee for certain neighborhoods: Buckhead - $5 and up; Sandy Springs, Midtown, Downtown Atlanta, Emory, North Decatur - $10 and up; Alpharetta and Marietta - $20 and up.

Can you deliver to my child's school?
We absolutely can! We are fully licensed by the Georgia Department of Agriculture and bake out of a commercial kitchen which is licensed and inspected by the health department. Included in the delivery is a list of ingredients to enable school officials make decisions about which cupcakes may not be suitable for children with allergies.

flavors faqs

 



all rights reserved © 2010 lenox cupcakes